Origin Body

Effective Date: 10 November 2025

Last Updated: 10 November 2025

Our Commitment to Your Privacy

At Origin Body, we genuinely respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.

Please take the time to read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in line with this policy.

1. Information We Collect

We collect information you provide directly to us, as well as information automatically collected when you use our services.

1.1 Personal Information You Provide

When you interact with Origin Body, we may collect the following personal information:

• Account Information: Full name, email address, phone number, and password (encrypted).
• Order and Payment Information: Billing address, shipping address, payment card information (processed securely through our payment provider), order history, and product preferences.
• Contact Information: Information you provide when contacting us via email, feedback, reviews, testimonials, survey responses, or entries to competitions or promotions.
• Marketing Preferences: Email subscription preferences and communication preferences.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device and Usage Information: IP address, browser type and version, device type and operating system, pages visited, time spent on pages, referring website addresses, and click-through data.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience. Please see our Cookie Policy section below for more details.
• Location Information: General geographical location based on IP address (city/state level, not precise location).

1.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you connect your account)
• Payment processors
• Delivery and logistics partners
• Marketing and analytics service providers
• Publicly available sources

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing and Fulfilment: To process and fulfil your orders, send order confirmations and shipping updates, manage returns, exchanges, and refunds, and communicate about your orders.
• Customer Service: To respond to your enquiries and requests, provide customer support, resolve disputes, troubleshoot problems, and process warranty claims.
• Marketing and Communication: To send promotional emails about new products, special offers, and updates (with your consent), personalise your shopping experience, conduct market research and surveys, and send newsletters about natural body care.
• Website Improvement: To analyse website usage and trends, improve our website functionality and user experience, and optimise our product offerings.
• Security and Fraud Prevention: To detect and prevent fraudulent transactions, protect against unauthorised access, enforce our terms and conditions, and comply with legal obligations.
• Legal Compliance: To comply with relevant Australian laws and regulations, respond to legal requests, and protect our rights and property.

3. How We Share Your Information

We will not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business. These may include:

• Payment Processors: To process your payments securely (e.g., Stripe, PayPal, Square).
• Shipping Partners: To fulfil and deliver your orders (e.g., Australia Post, CouriersPlease).
• Email Service Providers: To send marketing and transactional emails (e.g., Mailchimp).
• Website Hosting: To host and maintain our website.
• Analytics Providers: To analyse website traffic and user behaviour (e.g., Google Analytics).

These service providers are contractually obliged to use your information only for the services they provide to us and to protect your information.

3.2 Business Transfers

If Origin Body is involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by Australian law or in response to:

• Valid legal processes (e.g., subpoenas, court orders).
• Government or regulatory requests.
• The protection of our rights, property, or safety.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognise you, remember your preferences, and improve your browsing experience.

4.2 Types of Cookies We Use

We use different types of cookies for various purposes:

• Essential Cookies: Required for core website functionality, such as enabling the shopping cart and checkout features. These cannot be disabled.
• Performance Cookies: Collect anonymous data to help us understand how visitors use our site, allowing us to improve performance.
• Functional Cookies: Remember your preferences (e.g., region) and personalise your experience.
• Marketing Cookies: Track your browsing to deliver targeted advertisements and measure advertising effectiveness.

4.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

5. Data Security

We take the security of your personal information seriously and implement reasonable security measures to protect it.

• Security Measures: We use SSL/TLS encryption to protect data during transmission. Payment card information is processed through PCI-DSS compliant payment processors. Access to personal information is limited to employees on a need-to-know basis.
• Your Responsibility: Please help us protect your information by using a strong, unique password and not sharing your account credentials.
• Data Breach Notification: In the unlikely event of a data breach, we will notify you and relevant authorities as required by applicable Australian law.

6. Your Australian Privacy Rights

As an Australian business, we are bound by the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Under these laws, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking “Unsubscribe” or by contacting us.
• Complaint: Lodge a complaint with us if you believe we have breached the APPs.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: originbody.australia@gmail.com

We will aim to respond to your request within 30 days. We may need to verify your identity before processing your request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by Australian law. For example, we retain Order History for 7 years to comply with Australian tax law requirements.

8. Children’s Privacy

Origin Body does not knowingly collect personal information from children under 18 years of age. Our website and products are intended for adults.

9. International Data Transfers

Origin Body is based in Australia. If you are accessing our website from outside Australia, your information may be transferred to, stored, and processed in Australia. We take steps to ensure your information receives an adequate level of protection.

10. Contact Us and Complaints

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Origin Body Email: originbody.australia@gmail.com

Website: www.originbody.com.au

We aim to respond to all privacy enquiries within 5 business days.

Complaints

If you have a complaint about how we handle your personal information, please contact us first at originbody.australia@gmail.com. We will investigate and respond to your complaint within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Mail: GPO Box 5218, Sydney NSW 2001

Last Updated: 10 November 2025